Privacy policy

Your privacy matters to us.

At H x SKN, we only collect what we need to get your order to you and make your experience better. We never sell your personal information.

What we collect.

When you shop with us or join our list, we may collect your name, email, shipping and billing address, phone number, and payment details. We also collect basic technical information like your device, browser, and how you use our site through cookies and similar tools.

How we use it.

We use your information to process and ship your orders, send order updates, answer your questions, run our email and SMS marketing (only if you have opted in), improve our website and products, and show you relevant ads.

Who we share it with.

We share information only with the trusted services that help us run the store, such as Shopify (our store platform), our payment providers, our shipping and fulfilment partners, and our marketing tools like Klaviyo. These partners can only use your information to do their job for us. We may also disclose information where the law requires it.

Cookies and tracking.

Like most online stores, we use cookies and pixels (including Meta and TikTok) to keep the site working, remember your cart, understand what is popular, and measure our ads. You can control cookies through your browser settings.

Your rights.

You can ask us to access, update, or delete your personal information at any time. If you are on our marketing list, you can unsubscribe whenever you like using the link in any email, or by contacting us.

Keeping your data safe.

We take reasonable steps to protect your information, though no method of storage or transmission online is ever completely secure.

Contact us.

Questions about your privacy, or want your data updated or removed? Email us any time at hello@hxskn.com.

This policy sits alongside your rights under the Australian Privacy Act and other applicable laws.